Every conversation, connected.
Calls, messages, notes, and customer history in one workspace. Pick up where the last conversation left off.
Explore the conversationCustomer conversations. Business outcomes.
Turn conversations into the next step.
A conversation that goes somewhere
PT
A
Ananya RaoService enquiry
AI + your teamService appointment confirmedTomorrow · 11:30 AM · Saved to customer history
Illustrative walkthrough · Sample customer data
Customer history → Available appointment → Confirmed booking
AI that moves work forward.
Answer routine questions, guide customers to a booking, and create a ticket when your team needs to step in.
See the handoffThe phone you already use.
Connect an approved Android phone and business SIM for carrier calls, SMS, and shared call history.
Meet PeopleTide PhoneAI + your team
Let AI answer. Let your team take it from there.
Use customer history to answer routine enquiries. When a customer needs a person, create a ticket with the conversation attached—in PeopleTide or your configured ticketing system.
Works 24×7 Uses the customer record Creates tickets with the conversation attached
AI reply and ticket creationExample workflow
TriggerNew call or message01
Look upCustomer and order history02
AI stepPrepare a relevant reply03
Routine questionSend the AI reply04A
Person neededCreate a ticket with context04B
OutcomeAppointment, order, or resolved ticket05
PeopleTide Phone
Your business phone. Now part of the team.
Connect an approved Android phone to make carrier calls and send SMS through its business SIM. When AI creates a ticket, an agent can review the customer’s history and take over from the phone.
No additional PeopleTide per-message fee for phone-routed SMS. Normal carrier or mobile-plan charges may apply.
Connect your business phone
AvailableUse an approved Android phone and the business SIM your team already carries.
Take over when AI creates a ticket
AvailableReview the customer history, ticket reason, and earlier messages, then reply from the phone.
Share the call and message history
AvailableThe team can see calls, messages, replies, and results instead of leaving them on one person’s device.
New broadcastIllustrative audience
Eligible1,284
Excluded76
ChannelAuto
Personalized preview
Hi Asha, the handloom set in your wishlist is back in stock at ₹1,499. Reply ORDER to place it.
WhatsApp · Multi-channel delivery enabled Consent checked Suppressions applied Channel routing ready
Example campaign · No messages are sent from this preview.
Relevant outreach
Start the right conversation.
Build an audience from customer history, tags, or a reviewed CSV, then personalize and send the offer. If delivery fails, PeopleTide can try another allowed channel and show whether each message was accepted, delivered, read, or failed.
- Audiences based on history, tags, or reviewed CSV files
- Another allowed channel after a failed delivery
- Accepted, delivered, read, and failed status
- Replies can become orders, appointments, or tickets
Connected to your business
Keep the tools. Connect the context.
Send enquiries from lead sources and business APIs to PeopleTide. When support is needed, create a ticket in PeopleTide or an external system such as Zoho Desk.
Peopletide HMIS
Connect hospitals, check schedules, book appointments, and view report status securely.
AI conversation engine
Answer routine customer questions with AI and create a ticket when a person is needed.
Third-party integrations
Receive leads, read approved business data, and create tickets through external APIs.
Web Forms
Create or update a PeopleTide lead when someone submits your website form.
PBX / Asterisk
Add carrier calls from your PBX to the matching customer timeline.
PeopleTide Phone
Use an approved Android phone for business calls and record the call activity in PeopleTide.
SMS
Send and receive SMS through an approved Android phone connected to PeopleTide.
Is PeopleTide a CRM or a support tool?
It brings customer records, conversations, follow-up tasks, and support tickets together. Your team can use the same customer history from the first enquiry through an appointment, order, or support request.
Can we keep our existing business phone?
You can connect an approved Android phone with your business SIM for carrier calls and phone-routed SMS. Normal mobile-provider charges apply; PeopleTide does not add a per-message fee for phone-routed SMS.
What happens when AI cannot help?
PeopleTide can create a ticket with the conversation and customer details attached, so a person can continue. Routing and external ticketing depend on your configured workflow.
What will our setup cost?
Pricing depends on your team, channels, calling setup, and integrations. Contact us for a quote matched to your needs.
A clearer next step
See your workflow in PeopleTide.
Bring us a customer journey. We’ll walk through the channels, AI responses, and human handoffs your team needs.