Lead sources
Create PeopleTide leads from enquiries submitted through directories, marketplaces, aggregators, and website forms.
- Justdial
- TradeIndia
- Website forms
- Other lead APIs
Integrations
Connect PeopleTide to your existing business systems.
External systems
PeopleTide
PeopleTideBring leads and approved business data into PeopleTide. Send bookings, updates, and support tickets back to external systems. If a system has an API, we can define the permitted data and actions needed to connect it.
Discuss an integrationIntegration types
Choose what you want PeopleTide to connect.
Operational data APIs
Let PeopleTide read approved appointment, report, customer, or order data from an HMIS, ERP, commerce platform, or another business system.
- Appointment booking
- Lab report status
- Radiology status
- Customer and order context
External ticketing
Create support tickets in PeopleTide or the external ticketing system your service team already uses.
- Zoho Desk
- Other ticketing APIs
- Native PeopleTide tickets
Channels and calling
Connect WhatsApp, SMS, your PBX, or an approved Android phone to PeopleTide customer records.
- WhatsApp Business
- SMS
- PBX / Asterisk
- PeopleTide Phone
Connection direction
Receive data, send an action, or keep updates synchronized.
Receive records and updates
Create leads and record form submissions, calls, messages, or status changes through a webhook or API.
Webhook · REST API · Scoped keyRead data or complete an action
Check business data, book an appointment, retrieve a report status, or create and update a ticket through an API.
HTTPS · Stored credential · Defined operationShow later updates in PeopleTide
Send an action to another system, receive its later status changes, and add the result to the customer timeline.
External ID · Status mapping · Audit recordHow it works
Five steps to connect an external system.
Choose the action
Decide what PeopleTide should do: capture a lead, check a report, book an appointment, or create a ticket.
Choose how data moves
Decide whether the external system sends data to PeopleTide, PeopleTide requests data from it, or both.
Choose the fields and operations
Allow only the data and actions needed for the integration. The connection does not receive unrestricted access to either system.
Add credentials and test
Set the permitted HTTPS destinations and credentials, then test sample requests, responses, and errors.
Turn it on and monitor it
Use the connection in an automation, check its delivery and health status, and rotate or revoke credentials when needed.
Example workflow
Example: answer a patient’s report-status question.
PeopleTide identifies the patient, requests the permitted report status from the HMIS, replies to the patient, and creates a ticket only if a person needs to help.
Patient asks
“Is my radiology report ready?”
Check the HMIS
Request the permitted report status.
Reply to the patient
Use the returned status and approved response rules.
Create a ticket if needed
Send the patient and conversation details to PeopleTide or Zoho Desk.
Connection safeguards
Limit each connection to the data and actions it needs.
Limited credentials
Each connection receives only the permissions required for its approved actions.
Approved destinations
PeopleTide sends requests only over HTTPS to approved hosts, with response-size limits and timeouts.
Defined fields and actions
Each integration specifies the allowed fields, actions, validation rules, and error responses.
Approved automations
Only approved automations can use the connection, and PeopleTide records the action and result.
Bring your system
Have an API you want to connect?
Share its documentation, what PeopleTide should do, and which data it needs. We’ll define how data moves, which actions are allowed, what credentials are required, and how to test the connection.